09.30.06
New resort GM takes the helm
Traverse City Record-Eagle - Other priorities are more internal, he said, as the operation strives to improve customer service. “The focus has to be that every guest has the experience they’re anticipating,” he said. “This whole facility is very close to a four-diamond standard
Source: www.record-eagle.com
WCMH adds room service to menu
Herald Journal - Fellow hospitality host Linda Bruce said the program is “really like old-fashioned customer service.” Available from 10 a.m. to 6 p.m., room service allows patients to order whenever they feel hungry and they’re even encouraged to supplement meals
Source: www.thehj.com
Co-op’s modernised divi draws in a new band of members
TMCnet - Improved stores, product ranges and customer service at its convenience stores have helped lift sales. The Co-op places great importance on setting and achieving social goals and its theme for 2006 is climate change. Mr Beaumont said: “It is vital
Source: www.tmcnet.com
Seeing a Sales Strategy More Clearly
E-Commerce Times - Through the use of BI, the company’s IT and marketing staffers saw that the lack of qualitative customer service information meant that changes in the way call center agents were interacting with customers were unlikely to boost sales. To change the
Source: www.ecommercetimes.com
Keeping it in the family
Bakersfield Californian - But President Ray Karpe, the late Elmer Karpe’s grandson, said he doesn’t want the company to get too big or lose its personal touch and emphasis on customer service. “We’re like a family,” said Ray Karpe, who took the reins of the business from his
Source: www.bakersfield.com