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Companies Must Re-Think How They Value Customers
Added: 05/19/2005
Type: Summary
[ Not Rated Yet ]

Companies looking to cut back on training and investment in Customer Service Call Centers will face serious financial consequences. A groundbreaking research study, recently undertaken by Ernan Roman Direct Marketing, has uncovered startling new insights into the world of customer service. The goal of the study is to understand how customers’ attitudes toward a company are influenced by their experience calling Customer Care Centers.

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Join Michael Lanning on June 16 – Learn How to Become a Breakthrough Growth Leader Added: 05/10/2005 Type: Summary [ Not Rated Yet ]
eXubrio C-Level Leads and infoTech Niagara Will Sponsor the Seminar. The seminar will take place June 16, 8:00 am - 5:30 pm, at the University Inn, Amherst, New York. For more information call Nick Miller at (716) 817-9545. Read Full Article \| Print Article

M.I.T. Enterprise Forum of Chicago Delves Beyond Intellectual Property Into ‘Ownable Distinction’ Added: 04/26/2005 Type: Summary [ Not Rated Yet ]
M.I.T. panel discussion focuses on creating "ownable distinction" – a compelling new strategic concept for achieving and sustaining business growth. Read Full Article \| Print Article

Retirement Savings, Labor Shortage Debate, Broker Investigations and Outsourcing Added: 04/22/2005 Type: Summary [ Not Rated Yet ]
HRmarketer.com, the no. 1 online marketing and PR service in the human capital industry, released its April HR Intelligence Trend Report identifying the companies and topics receiving the most media attention in the month of March, as well as the top advertisers and the overall health of the human capital marketplace. Read Full Article \| Print Article

Employers Baffled by How to Legally Handle Military Leave Requests: BLR's Free Audio Conference Added: 04/21/2005 Type: Summary [ Not Rated Yet ]
When employees have to take military leave their employers face serious responsibilities under the Uniformed Services Employment and Reemployment Rights Act (USERRA). Business & Legal Reports Inc. is offering a free audio conference recording featuring two expert attorneys who explain the ins and outs of this important and confusing law. Read Full Article \| Print Article

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